Service-First Charter

Our north star

We measure success when a member completes and positively validates a useful outcome—not when someone merely clicks an affiliate link.

Recommendation integrity

Organic fit uses profession, project, budget, skill, language, constraints and explicit feedback.

• Affiliate commission and sponsorship contribute zero to organic rank.
• Sponsored inventory is visually separated and clearly labeled.
• Every meaningful recommendation explains fit, cautions, alternatives and commercial relationships.

Service before profit

Revenue should fund verification, support, guidance and platform reliability. Free guidance must remain useful rather than deliberately crippled.

• Editors may recommend a non-affiliate tool when it is the better fit.
• Private member data is never sold.
• Unresolved AI questions can become accountable human support or editorial work.

Evidence and correction

Important public guidance is sourced, dated, human-approved and risk-based reverified. Members and vendors can report errors, but commercial pressure does not control editorial decisions.

How this charter is enforced

Members may challenge a recommendation, disclosure or factual claim through human support. Material corrections should identify what changed and when. The owner reviews outcome quality, support performance and commercial-separation controls before any broad-launch decision. This charter may evolve, but changes must not be presented as retroactive promises.