Grievance Redressal

Draft. Under review.

Last updated 20 October 2026

1. Our grievance officer

If something about HugeWho, your account, a payment or your data has gone wrong and our first answer did not put it right, write to our grievance officer.

2. How to raise a complaint

Email the grievance officer from the email address registered on your HugeWho account, or use the Contact page and choose "A complaint (grievance)". Tell us:

• what happened, and when;
• the payment reference or invoice number, if it is about a payment;
• what you would like us to do.

3. What happens next

We acknowledge your complaint within 48 hours and aim to resolve it within 15 days. If it needs longer, we tell you why and when to expect an answer.

If your complaint is about your personal data and you are not satisfied with our answer, you may take it to the Data Protection Board of India.